We'll be looking for what version you're using along with the application server. Include your logs and a cut/paste from Administration > System Information.Attach a copy of the Word document that's affected.Capture a Fiddler report for tracking read-only issues.Tell us what Operating System is the problem observed.Tell us what browser is the problem observed (eg.You can investigate this following Microsoft's KB article. Confirm if you have Sharepoint Support Service installed.Tell us what Office application are you using (eg.Please copy the whole page including the list of enabled plugins. Run Confluence's generic error page by visiting and give us the result for review.You can retrieve this by logging in as a Confluence administrator and visiting If you do not find a solution to your problem, please help us to troubleshoot the issue by providing the following prior to submitting a support request on the Atlassian Support System: In particular, check the article Troubleshooting Read-Only problems in the Office Connector.

If you have a problem, please take a look at the limitations and known issues described below.

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